Contact Us

We understand that from time to time you may have questions regarding our games, funding options, payouts or maybe just how your bonus wallet works. At CyberBingo we have a dedicated team of knowledgeable Customer Support Agents that are on hand 24/7, 365 days a week to answer any questions that you may have.

We want you to enjoy your playing experience and when questions arise, we want to answer you as quickly and accurately as possible to ensure that you can get back to playing the games you love. We have multiple ways for you to contact us with any questions.

Live Help Chat

Our live Help Chat option can be found at the bottom right corner of the page.

When contacting us through live chat, please ensure to complete the form with your First name, last name and email address as used to create your account. This will assist our customer support agents to answer any questions as quickly as possible.


For less pressing matters that are not time sensitive and do not impact your play, please feel free to email us and we will reply within 24 working hours. Please allow extra time over the weekends.

For general enquiries regarding game play, funding, or general site experience:

 •Please email: [email protected]

For player accounting issues:

 •Please email: [email protected]

For any questions regarding bingo chat games and chat games bonuses:

 •Please email: [email protected]

Help us to help you

When contacting our support team, please ensure to have as much information as possible available so that they can answer your questions and resolve any issues in a timely manner. The more information that you can provide, the easier it is for us to answer your questions or resolve any playing issues that you may have.

For game issues, please provide the following if you can.

 •The Date, Time, Game Name and Round ID

 •Peculiarities or details pertaining to the game

 •Screenshots (if available)

Don’t forget, our friendly customer support agents are here 24 hours a day, 365 days a year to answer any questions that you may have.